30 Minutes to Improve Telesales Techniques (30 Minutes) by Chris De Winter

By Chris De Winter

This concise consultant to an important enterprise ability brims with useful suggestion on constructing the fitting method of utilizing the phone to extend promoting effectiveness. rather helpful to all (tele)sales, name centre and advertising body of workers, it is going to support anybody, from newcomer to skilled employee, to get the simplest from each name. Chris de iciness, a coaching expert in the telesales and advertising parts, comprises Capital financial institution, Castrol Oil, Foden vehicles and HSBC between her consumers. She has additionally written "Selling by way of phone" (Kogan web page, 1998).

Show description

Read or Download 30 Minutes to Improve Telesales Techniques (30 Minutes) PDF

Best sales & selling books

Power Sales Writing

Seize and carry a prospect's realization. With this booklet in hand, everybody from salespeople to advertising managers to company executives will speedy and painlessly grasp the essence of potent revenues writing to win the sale or customer. This publication includes:* Lists of energy phrases and words * enhancing and revision ideas * how you can holiday undesirable information and attain wanted results * recommendation on translating revenues talents into reproduction * concepts for purchasing clients to behave by way of articulating their wishes

Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results

CREATE RELATIONSHIPS THAT result in REPEAT SALES--FOR the longer term! "Selling for the longer term stands head and shoulders above the run-of-the-mill revenues books. in case you are within the enterprise of marketing complicated items or strategies, it is a blueprint for company good fortune. do not simply learn this book--use its rules and techniques each day, and it'll essentially increase the consequences you in achieving.

Trust-Based Selling: Using Customer Focus and Collaboration to Build Long-Term Relationships

Revenues according to belief are uniquely strong. research from Charles eco-friendly, co-author of the bestseller The relied on consultant tips on how to deserve and, for that reason, earn a buyer’s belief. purchasers like to purchase from humans they belief. notwithstanding, salespeople are frequently mistrusted. Trust-Based promoting exhibits how belief among patron and vendor is created and explains how each side make the most of it.

Selling to the Government: What It Takes to Compete and Win in the World's Largest Market

Research the an important fine details of the world’s greatest marketThe U. S govt industry represents the biggest unmarried market—anywhere. govt agreement monitoring enterprise Onvia estimates that govt business—federal, country, neighborhood, and education—represents larger than forty percentage of the nation’s GDP. whereas somebody can play during this marketplace, merely people with the correct training can win.

Extra resources for 30 Minutes to Improve Telesales Techniques (30 Minutes)

Sample text

The customer wants to make a decision that is easy to make – whether it’s to purchase something or seek information. Consider the psychology. Is your approach making the customer feel that the glass is ‘half full’ or that it’s ‘half empty’? 34 The Approach Vocabulary The vocabulary we use is so important. We all use negative words and phrases like ‘I think’, ‘maybe’, ‘could’, etc. In isolation they can be very dangerous. Imagine if, having been asked your opinion, you tell a customer that ‘It may work for you’.

Empathize – relate to the customer. • Put customers first – show them how much you value them. 61 30 Minutes . . To Improve Your Telesales • Show rapport – by mirroring, you reinforce client ease. • Have a plan – prepare the call; do your homework. • Use AIDA – learn it, apply it and practise it. • Evaluate – learn from your mistakes; monitor your progress. • Leave the door open – create the opportunity to keep in touch with the prospect/client. • Don’t be afraid – it’s a game; if you apply the rules it’s a ‘best seller’!

These qualities encourage the recipient (customer) to listen. You’ll be in control. People who are positive and combine this with charm, encounter fewer difficulties because the advice of a professional is usually relied upon. Think of your GP – you don’t know him (or her) but you give him information about yourself while he listens and makes notes. He then tells you what’s wrong, offers a remedy and you go away happily trusting the advice. The relationship you want to develop with your customer is similar.

Download PDF sample

Rated 4.07 of 5 – based on 41 votes