Advanced Topics in End User Computing Series, Vol. 1 by Mo Adam Mahmood

By Mo Adam Mahmood

Boost issues in finish consumer Computing good points the newest learn findings facing finish consumer computing options, concerns, and tendencies. It offers a discussion board to either lecturers and knowledge know-how practitioners to boost the perform and figuring out of finish consumer computing in companies. Empirical and theoretical examine taken with all elements of finish consumer computing together with improvement, usage and administration are integrated. This ebook is a part of a brand new sequence entitled “Advanced subject matters in finish person Computing”. This e-book is quantity One inside this sequence (Vol. I, 2002).

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Also, should PICIS Marquette decide that it will no longer supply free software, the ICU will have an extra cost that it will not have planned for. PICIS Marquette made the coding of areas of the software more accessible to the ICU, which 32 Mitev & Kerkham will mask the true effort required for other modifications. As a result, other NHS departments could start to follow the same route, unaware of the hidden costs. The case study has shown that suppliers can bring useful expertise; but they are not entirely without their own interests.

Bloomfield et al. (1992) found a diversity of interpretations by those involved, that the intended focus of the systems varied from management responsibility, medical speciality, doctor to patient group levels, and that views from one peer group could be imposed upon another. ” The “benefits realization” approach (Treharne, 1995) is recommended to quantify and document benefits. Donaldson (1996) claims that this process can help justify the investments. However, it seems that the “benefits realization” Case Study of a Patient Data Management System 21 methods are not being implemented or are failing for the following reasons (Treharne, 1995): an overemphasis on IT relative to other critical issues; a lack of focus; a shortage of skills; ineffective business/IT partnership; absence of benefit management process.

Power of Suppliers Due to the problems encountered during implementation, PICIS Marquette has probably made a considerable loss. On the other hand, the supplier has been able to lock in the customer by providing monitoring equipment that is only compatible with its own PDMS. The vendor planned to use the system at the ICU as a launch pad for further sales, as it was their only reference site in the UK. It can be used to show other NHS clients how the system can be adapted. The systems manager has built a trust-based relationship with the supplier and she imparts her knowledge to the supplier, which was made available on the PICIS Marquette Website (PICIS, 1997).

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